1. Conditions for Returns

You can return items under the following conditions:

  • Returns must be requested within 30 days of receiving your order.
  • The item must be unused, undamaged, and in its original condition.
  • The original tag(s) must remain attached. Items with removed or damaged tags are not eligible for return.
  • Items must be returned with their original packaging and any accessories or freebies (if included).
2. Non-returnable Items

The following items are not eligible for return:

  • Items with tags removed, damaged, or missing.
  • Personal care items, undergarments, or hygiene-related products.
  • Sale or clearance items, unless they are defective or damaged.
  • Customized or personalized products.
3. Refund Eligibility

We offer refunds under the following circumstances:

  • The item is returned within 30 days and meets all the conditions stated above.
  • The item is defective, damaged upon delivery, or incorrect (e.g., wrong product, size, or color).

Refunds will not be provided for:

  • Items damaged due to improper use or mishandling by the customer.
  • Requests made after the 30-day return period.
4. Return Process

To return an item:

  1. Contact our customer service team at [your support email] or call us at [your support phone number].
  2. Provide your order number, item details, and reason for return.
  3. Once your return is approved, we will provide detailed instructions for returning the product.
5. Exchange Policy

If you would like to exchange an item:

  • Exchanges are only allowed if the returned item meets the conditions above.
  • Exchanges are subject to product availability.
  • Contact us within 30 days to request an exchange.
6. Return Shipping Costs
  • Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
  • For safety, we recommend using a trackable shipping service to return your item. We are not responsible for items lost during the return process.